3 min read · Last updated 2 August 2026
Invoices are generated 14 days before the due date and are visible in the portal under Invoices as soon as they are issued.
Invoice statuses
- Unpaid — issued and awaiting payment before the due date.
- Overdue — the due date has passed. Services are suspended 7 days after this point.
- Paid — payment received and applied.
- Cancelled — the invoice was voided and nothing is owed.
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